🌐 Refund Policy for Website Development and PR Services
💼 General Guidelines
We strive to deliver exceptional results through our website development and public relations services. However, we understand there may be rare circumstances where a refund is requested. This policy outlines when refunds may apply and how we handle them.
🖥 Website Development Services
Refunds may be issued under the following conditions:
- Project Cancellation Before Work Begins: Full refund if cancelled within 48 hours of payment and before any work has commenced.
- Partial Completion: If the project is halted after partial work has been delivered, a pro-rated refund may be considered based on the work completed.
- Non-Delivery: If no work has been initiated or delivered within the agreed timeline due to our fault, a full refund will be provided.
Non-refundable scenarios:
- Client-initiated changes after scope agreement
- Delays caused by incomplete assets or communication from the client
- Final files and assets already delivered
📣 PR Services
Refunds may be issued under the following conditions:
- Campaign Cancellation Within 24 Hours of Payment: Full refund granted if cancelled within this timeframe and before campaign execution begins.
- Underperformance or Delay: If deliverables are not met due to our shortcomings, a partial refund may be discussed after a performance review.
Non-refundable scenarios:
- PR campaigns already launched or distributed
- External platform fees or third-party costs
- Delays caused by inaccurate or missing client information
📬 How to Request a Refund
To request a refund, please email [info@ebuzzglobal.com] with:
- Your name and order ID
- Reason for the refund
- Any relevant documentation or screenshots
We aim to resolve refund queries within 5–7 business days.
🔐 Disclaimer
This policy may be updated from time to time. Refunds are granted at our sole discretion and depend on specific circumstances and service progress.